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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 278,006 ratings
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Problems in the last 24 hours in Shively, Kentucky
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Shively and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (13%)
Total Blackout (9%)
TV (8%)
E-mail (4%)
Phone (3%)
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Live Outage Map Near Shively, Jefferson County, Kentucky
The most recent Spectrum outage reports came from the following cities:Louisville, New Albany, Jeffersonville, Greenville and Prospect.
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City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
Phone | ||
Total Blackout | ||
Internet | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Shively, Kentucky
Latest outage, problems and issue reports in Shively and nearby locations:
💉V for Vaccination😷 (@BranthiumBabe) reported fromLouisville, Kentucky
@badwebsites I imagine the @GetSpectrum outage in Kentucky is quite widespread and extends to all storm-affected areas. It's pretty rare for us to lose internet from a storm, but not power. @Ask_Spectrum how widespread is the outage, and how much longer do you expect the 502 to be affected?
Gym Dad (@DaddySaurusFlex) reported fromHeritage Creek, Kentucky
@DRBWrites16 @JoshMankiewicz It did, but it skipped like crazy because @GetSpectrum is ******. It’ll be on peaco*ck tomorrow. Now cancel spectrum like I’ve been begging you to
Rachel McMahan (@rachelcmcmahan) reported fromLouisville, Kentucky
I got stood up by @GetSpectrum today bc they put the wrong damn address in & their techs aren’t allowed to be anywhere but there. If I could murder you, I would.
DJ Seizure (@DJSeizure) reported fromLouisville, Kentucky
@Ask_Spectrum whats going on with the internet is it down. It works for a few seconds then goes down
SteveO (@wushock38) reported fromLouisville, Kentucky
@Ask_Spectrum Trying to connect my PS5 to my wired LAN, and it appears my modem won't provide an IP address for it...I have other devices connected, so what is the issue here
Rachel McMahan (@rachelcmcmahan) reported fromLouisville, Kentucky
Solved several problems today that should have never been problems to begin with. I’m looking at you, @GetSpectrum. One bad rep took 8 hours of my time between phone calls and service apts & no one could figure out the problem or cared enough to. 🤬
Victor III (@treytackett3) reported fromLouisville, Kentucky
3rd time our internet has been down A week before a big trial. Thanks @GetSpectrum
William Paro (@ParoWilliam) reported fromUtica, Indiana
Been without internet since last night. I have work to do. Any idea when the outage will be resolved?Also, do paying customers get any compensation for this time? @GetSpectrum @Ask_Spectrum
NIC BRADEN (@npbraden) reported fromLouisville, Kentucky
👋🏻 @GetSpectrum - I canceled my service and need to return my equipment … what other options do I have besides wasting all day waiting at an efficient spectrum location? @Ask_Spectrum
Kevin J Bailey (@Aubieky) reported fromCity of Saint Matthews, Kentucky
Go to @GetSpectrum Store and the lady tells me I have to register so no one will get in line in front of me even though I’m already talking to her And I’m the only customer in there. Data grab?
William Paro (@ParoWilliam) reported fromUtica, Indiana
A other @Ask_Spectrum outage. Become all too common.Customers should get a credit with as much in incidence this is causing.Some of us work from home, or our children are on e-learning.
Capt. Brandon Wilson (@creative_wilson) reported fromHighview, Kentucky
Im gotta give @GetSpectrum some credit, after we reported an outage they had someone out within an hour! Its not fixed but they are all over it 👏
Brian Russell (@bwruss77) reported fromProspect, Kentucky
@GetSpectrum I’ve been on hold with you for over an hour and have been disconnected too. I’m being charged for Spectrum Voice that I never signed up for.
MixedDem (@MixedDem) reported fromNew Albany, Indiana
@Ask_Spectrum What is the deal with the WIFI? It's been cutting out for two weeks now. A friend in Michigan is having the same exact problem. I pay way too much for just WIFI for it to not work half the time.
ANUSTART (@ashxkicker) reported fromLouisville, Kentucky
Suck my **** and choke on it, i yield my time. **** you @GetSpectrum
Victor III (@treytackett3) reported fromLouisville, Kentucky
@Ask_Spectrum Just voicing a frustration, we have a technician on the way already. Unbelievable that you all have a monopoly on ISP services in this area and routinely can’t provide a consistent service. It’s nearly 2022 for crying out loud. Be better
doc mcstuffins (@momentai__) reported fromLouisville, Kentucky
I think @GetSpectrum might be the worst internet provider I’ve ever had
Amy Corbett (@AmyBCorbett) reported fromLouisville, Kentucky
@Ask_Spectrum Louisville Ky...service problems?
Kara P (@KaraKimII) reported fromLouisville, Kentucky
@GetSpectrum WORST SERVICE EVER! I’m done with you stealing my money! After 5 years: I M GONE!!!
Kara P (@KaraKimII) reported fromLouisville, Kentucky
@GetSpectrum @Ask_Spectrum on the phone AGAIN with your horrible service that don’t want to pay me back for a service I’ve never had saying I passed the 60days when I didn’t even know about this and didn’t think I had to check my bill for something I never request!The worst!!!
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
Zombie (@_Zombie_Crew_) reported
Dear @Ask_Spectrum , I cannot work with no WI-FI 4th outage this week . Get your over priced bullsh*t together !
Peachesss 🇲🇽🍑 (@leslieemarianaa) reported
@GetSpectrum is the worst (:
amy mills (@amy_partirish) reported
Im beginning to hate @GetSpectrum they always seem to release the bill when things go wrong and want work with you. It sucks
Scott Ladewig (@Ladewig) reported
So apparently, I'm a sucker for sticking with @GetSpectrum @Ask_Spectrum for 20+ years and adding their mobile service to the mix. Time to figure out where to take my mobile business, and then get ready to switch when fiber gets to our neighborhood.
Ri Lee (@LavishlyLivinRi) reported
@Ask_Spectrum @marjincharg3 Outage from 6 PM TILL CURRENTLY.
Catherine Masters (@tawakawnee) reported
I hadn't taken unemployment in 15 or 20 years and then supposedly I owe twc which I knew I didn't...That's why I just ignored that letter. I'm not some rebellious idiot
Zac posey (@posey_zac) reported
@Ask_Spectrum my new asus RT-AC68U router wont work with our spectrum modem is there a way to fix this
Marchea (@Shake_em420) reported
@Ask_Spectrum @SpectrumMobile4 I've hd u for 18 yrs Cable/Mobile.Paying 250-350 per month.60000.00!Railroaded, ***** and robbed. Not valued as a customer. Now that I've moved to help my mom, No spectrum hr so my CPhn is ovr 100/mo.Who does tht?W no proration evr @TMobile hr I cm!
Kari (@Lustful_Kari) reported
@Ask_Spectrum has ****** up my bill for the last time. Go ahead and cancel my services because I'm going to kill myself since yall wanna play games every ******* month. If you come to my funeral, you better pick up my equipment too.
Darkness on the Edge of Mab (@mabbymabmab) reported
@getspectrum You have the worst customer service that I have ever dealt with in my life. I don't use social media to go after corporations, but my lord you suck.
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